Solution detail
AI Chatbots and Broadcasting
Enable policy-aware conversational support, trigger operational actions, and broadcast updates to the right teams at the right time.
What it automates
- Context-aware chatbot answers for policies and process status.
- Command-based workflow triggers from approved users.
- Scheduled and event-based broadcasting by audience segment.
- Escalation to human teams when confidence is low.
Business outcomes
- Faster response times for internal and external queries.
- Less repetitive communication handled manually.
- Consistent updates across channels with clear ownership.
- Better user engagement with trackable communication metrics.
Typical use cases
- Internal assistants for policy, status, and process guidance.
- Vendor or customer status bots for finance and operations.
- Broadcast updates for SLA breaches, cutoffs, and approvals.
- Leadership digests summarizing daily operational KPIs.
Governance model
- Role-based access with policy and data scope restrictions.
- Confidence thresholds with human handoff on low certainty.
- Message templates with approval workflow for critical alerts.
- Audit trails for prompts, actions, and outbound broadcasts.